What

No fancy titles, just a backpack

At the HCD School you’ll learn how to use people’s expectations and aspirations as a basis to plan, design and create services that are more competitive on the market.

The HCD School:

• trains human design strategists: a new professional role for people with the ability to connect customers’ needs with the organisation’s internal functions and operations
• turns teaching on its head: each participant builds their own personal learning pathway with their team
• works on real problems, of a real organisation, set in real scenarios
• rewards the best project by refunding 50% of the cost of the course to participants
• cost 3.200€ + VAT (if applicable).

No testimonials, just experiences to imagine

In the course, you’ll learn how to:

• work on identifying problems to be solved
• analyse situations, scenarios and the scope of action
• identify both obvious and hidden resources in complex projects
• listen to all of the project’s stakeholders and translate data into actions to be taken
• build the most appropriate listening, involvement and collaboration approaches for each project
• transform data into practical tools to deliver new opportunities
• initiate internal transformation processes based on customer experience
• change mental models in organisations and trigger transformation.